CLIENT QUESTIONS, REAL ANSWERS

UPDATED REGULARLY

FAQ

& SUPPORT

Everything you might want to know — answered simply

We believe clarity builds trust. Here are the most common questions clients ask before starting a project.

PROCESS & TIMELINE.

How long does a typical project take?

Most projects take 2–5 weeks, depending on scope, feedback speed, and whether photography is included. You’ll receive a detailed timeline before we begin.

That’s completely fine. We offer a dedicated brand photography service, and when you book your website and photoshoot together, you’ll receive a combined rate that saves you time and cost.

If you already have your own photographer or plan to handle visuals separately, we’ll help you prepare an art direction brief and shot list — or temporarily use curated placeholders and AI-generated visuals until your photography is ready.

We stay in touch through email and shared documents. For milestones, we schedule short video calls to review and align.

You’ll get 14 days of post-launch support plus the option to continue with an ongoing care plan for maintenance, backups, and UX reviews.

DESIGN & PLATFORM.

What platform do you build websites on?
We design on WordPress, creating custom layouts (not templates) — flexible, secure, and built for long-term growth. Depending on your project, we may use:
  • WordPress (core) — for clean, content-focused websites.
  • WordPress + Elementor — for visually dynamic sites with easy editing.
  • WordPress + WooCommerce or OpenCart — for e-commerce projects of any scale.
Each platform is carefully chosen to match your goals, budget, and the level of flexibility you want after launch.

Yes. You’ll receive short Loom tutorials and a mini manual to edit text, images, and pages easily — no coding needed.

Yes. We can migrate content, set up redirects, and modernize your design while keeping your SEO intact.

Absolutely. We can connect Calendly, Mailchimp, Klaviyo, or other services depending on your business needs.

PRICING & PAYMENTS.

What’s included in the project cost?

Each project includes strategy, design, and full launch setup — from sitemap and visual direction to analytics and training.
Hosting, domain, and premium plugin licenses are client-managed.

Projects are split into two payments — 50% to start and 50% after approval, before launch.
Larger projects can be divided into milestones.

We offer transparent starting prices and custom proposals based on features, goals, and visual complexity.

COLLABORATION & SCOPE.

Do you work with clients outside Ohio?
Yes — most of our projects are remote. We collaborate with clients across the U.S. and occasionally worldwide.
We take on select smaller projects if timing and concept align. Just send an inquiry to discuss fit.
We set up on-page SEO (meta tags, structure, schema). Copywriting is optional — we can guide tone or collaborate with your writer.

TECHNICAL & MAINTENANCE.

What happens if something breaks later?
If you’re on a care plan, we handle it right away. Without one, we can quote one-time maintenance separately.
Yes. You’ll always have full access and instructions to keep control of your website.
Of course. Every design is responsive and tested on major devices and browsers.

PARTNERSHIP & FIT.

Who is the right fit for Aurea Creative Studio?
Small businesses, creatives, and founders who value clarity, aesthetics, and emotion in design — not just visuals, but meaning.

Yes. Many clients return for rebrands, campaigns, or new websites — we value lasting partnerships.

Absolutely — visit our Portfolio to explore recent projects and creative collaborations.

Still have a question?

Let’s talk — send a quick note and we’ll get back soon.

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